Travel retail · Ecommerce
A connected duty-free journey for EVERRICH
A digital shopping experience spanning pre-order, airport pickup, membership, and physical retail.
- Client
- EVERRICH
- Engagement
- Ecommerce
- Industry
- Travel retail · Ecommerce
- Official site Visit site ↗
The challenge
The business problem behind the brief
Travel retail changes with time, eligibility, location, and fulfillment. The experience needed to make those conditions understandable to travelers.
The response
A connected experience and delivery scope
The scope covered ecommerce UX, member and preorder journeys, multilingual and multicurrency needs, and frontend delivery.
Our approach
Tenten's three-stage delivery model
01
Discover and define
The initial scope should document the business model, audience behavior, and limits of the existing system. Research and stakeholder evidence then inform the experience, design, and engineering decisions included in the engagement.
02
Design and validate
Design is treated as a problem-solving system. We use real content, prototypes, and representative devices to test how brand expression, usability, and conversion work together.
03
Engineer and launch
Implementation carries the design intent into performance, accessibility, and maintainability. After launch, the team observes production behavior and records the next improvements.
* Project details reflect the documented public scope confirmed for this case. Unapproved outcome metrics are not added.
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